Covid-19 has had a huge impact on everyone’s lives and we are all learning to live in a very different world. Many of our service users are at high risk from Covid-19 and so this a particularly worrying time for them and their families.

We have been providing support to visually impaired people for 155 years, but never in circumstances like these.

Over recent weeks we have been working very hard to continue to provide support to as many local people with sight loss as possible during this emergency.

It is vital that in these difficult times, people with sight loss are able to contact us for support with anything that they are worrying about or struggling with, and our dedicated staff can continue to offer expert advice, guidance and, perhaps most of all, reassurance.

Our staff have been working from home in a number of key support services including:

  • Proactive welfare calls are being made to all people on our database with priority being given to the most vulnerable of our service users i.e. those living alone and/or with little family support.
  • Regular welfare calls are made to all tenants of Beech Holme Court.
  • Regular befriending calls continue to be made by our team of volunteer befrienders.
  • Shopping trips are being made to collect and deliver shopping and medical prescriptions to vulnerable visually impaired people by both volunteers and staff

We also continue to work in partnership with SMILE Foundation and Hull Forum to support the wider voluntary sector services across Hull & East Yorkshire.

Following yesterday’s announcement by the Prime Minister about some limited lifting of lockdown restrictions, we would like to clarify that our priority remains the health and safety of staff, volunteers and service users and we do not expect to make any major changes to our support services over the next few weeks.

Our offices will remain closed to the general public.

Our telephone lines remain open Monday - Friday from 9am - 4pm.

If you need urgent support, please call us on 01482 342297 or email

We know that life is difficult at the moment and many of our supporters simply cannot afford to make donations right now and we completely understand. Instead, any help you can give to raise awareness of our charity would be wonderful. Perhaps follow us on Facebook and Twitter too? However, if you are able and would like to donate during these very challenging times, we would be extremely grateful. Simply click on this link: Donate today.

Thank you and please stay safe.