We are living in unprecedented times and Sight Support Hull & East Yorkshire are following the government’s guidelines in relation to social distancing. This is especially important as a large majority of our service users fall into high risk category groups in relation to the potential effects of the Coronavirus; over 70 years of age and/or underlying health conditions, therefore:

  1. With immediate effect all day groups and social group activities have been suspended. Regular welfare calls will be made to all social group members over the coming weeks and months.

  2. Our Community Advice Officers will be working as usual but advice will be given over the telephone rather than in person.
    In extreme cases, if a visit is felt necessary, each case will be assessed on a case by case basis.

  3. Our main offices and Resource Centre currently remain open however this may change in the very near future. We would request that anyone wishing to visit telephone us on 01482 342297 prior to doing so. Where possible all queries will be answered via telephone.

  4. We will be looking to support any service users who are self-isolating, regardless of whether or not they regularly attend our centre or any of our activities, by offering a home delivery service for essential shopping and medication. We are currently establishing procedures for this service, however if you don’t have any family, friends or neighbours who can support you in these tasks, please contact us now to register your interest.

  5. Under the present circumstances it is impossible to say how long these measures will be in place and, we may need to restrict our operations further, but we will be issuing regular updates. Please continue to visit our website, Facebook and other social media pages for our up-to-date information.

We will continue to support all service users in the best and safest way possible for all concerned. During this time you will still be able to

Place Orders

YES

Speak to us over the phone, via email and chat for quotes and enquiries

YES

Speak to our training team to support use of your equipment

YES

Have demonstrations or familiarisation after purchase of any of our products by video call

YES

Receive physical goods that you have purchased from our charity

YES

Speak to our administrative or accounts people and receive documents and information that you require from us

YES

Escalate any issues that require urgent attention

YES

Request assistance from one of our team in relation to collecting shopping and prescriptions on your behalf

YES

Speak to any member of the team for a general chat and to discuss any concerns or anxieties you might have about the current Coronavirus situation.

YES

We are not claiming that our services will operate at the same level of efficiency, but we are determined to continue to support all our service users in the very best way we can. We hope that this offers peace of mind and provides some reassurance that support is still available to you.

Sandra Ackroyd

Chief Executive Officer

t: 01482 342297

e: info@sightsupport.org

w: www.sightsupport.org