Our Community Advice Officer Alisha has been making welfare calls to some of our most vulnerable and isolated service users during the Covid-19 lock down. Here are just a couple of examples of how she has been able to help people during this challenging time.
Eileen and her Talking Books
Alisha was delighted to talk to and help a lovely lady called Eileen whose Talking Book deliveries from the RNIB had suddenly stopped. Not only did Alisha sort out the problem but she also updated Eileen’s wish list of authors and Eileen promptly received seven new audio books.
“I’m over the moon,” said Eileen. “My family are wonderful support but I was still feeling very down emotionally so I’ve really enjoyed my chats with Alisha and I’m very grateful for her support. Receiving my books again is the nicest thing to happen since lock down began and it’s made my day.”
Charlie and his Family
Charlie is a husband and father of a young child with another baby on the way. He has diabetic retinopathy and prior to the Covid-19 pandemic, Alisha was able to help him to apply for Personal Independence Payments (PIP) unfortunately when the lock down began, the PIP system also slowed down leaving Charlie with no payments which meant that he and his young family were really struggling to even buy food. He had tried to call the council for a food parcel but his request for help wasn’t answered.
Alisha was able to contact the council to get Charlie’s request expedited and also referred him to ConnectWell to assess at his benefits situation and how they might be able to provide assistance. Within one week, Charlie had received a food parcel from the Council, and ConnectWell had been in touch to speak to Charlie about benefits and his housing situation which lead to them making an emergency universal credit claim due to Charlie’s long term health problems and now he is receiving his benefits.
“I am so grateful for Alisha and Sight Support HEY’s help,” said Charlie. “The follow up advice and support I’ve received has been wonderful.”
Alisha is one member of our Community Advice Officer team who have been working from home and making welfare calls to our service users to continue to offer expert advice, guidance and, perhaps most of all, reassurance throughout the Covid-19 lock down.
Although our offices remain closed to the general public, our telephone lines remain open Monday - Friday from 9am - 4pm.
If you, or someone you know, needs urgent support, please call us on 01482 342297 or email: firstname.lastname@example.org.