Jean’s husband Michael is visually impaired and both have other medical conditions which means that they have been isolating during lock down. Although their son is able to shop for them and drop food in, he was very worried that, if anything happened to him, they had no other form of support.

Luckily, our Community Advice Officer Jan got in touch and was able to provide them with contact details of the East Riding Community Hub and telephone numbers for local food deliveries, meals on wheels and frozen meal deliveries as well as discussing different options and how they might help the couple.

“A couple of weeks ago I was having a lots of problems due to Michael’s poor health,” said Jean. “It was all very stressful and took a long time to get any sort of resolution. Although I’m a coper, I was truly in a mess. I kept saying, that’s it Michael, we’re on our own, there is no help, it’s just us.”

“I was so grateful when Jan called. She is genuinely the only person who has contacted us to offer help and I feel that I now have got someone out there to support me and Michael in our hour of need. I feel so much better after talking to her, she has been my saviour. Thank you for being there".

Jan is one member of our Community Advice Officer team who have been working from home and making welfare calls to our service users to continue to offer expert advice, guidance and, perhaps most of all, reassurance throughout the Covid-19 lock down.

Although our offices remain closed to the general public, our telephone lines remain open Monday - Friday from 9am - 4pm.

If you, or someone you know, needs urgent support, please call us on 01482 342297 or email: